As many of you already may know, Cat Valente (catvalente) is stranded in Germany right now. The short version is she and her new hubs were told repeatedly by Expedia that that DID NOT need visas to get into Russia. And then they were barred entry in Germany because they had no visas. Expedia is not only refusing to help them, they are refusing to admit they made a mistake.
Here are some things you can do:
1. Call or email Expedia. It's free. An email will take you 5 minutes to compose and send. A phone call will take longer, but may create a bigger impact. The reference number to cite is: #129634757977 Me, I opted for email because they have already conveniently forgotten about at least one customer service phone call they received! They will issue you a case number with the email for tracking purposes. [Chris here. Cat has said this is the best thing we can do right now. Someone compared this to the "United Breaks Guitars" thing that made the rounds recently on the Net.]
2. Head over to The Girl Who Circumnavigated Fairyland and toss in a donation. (And read some while you're at it. It's damn good.) With exorbitant flight change fees, they are already halfway through their spending money and they haven't even gotten to Russia yet! Expedia has "generously" sent them $100 for their inconvenience. Which amounts to about 75 Euro. Certainly not enough for two adults to get a hotel, dinner, and a cab to/from the airport- not to mention the $500+ change fee to the airline. [Chris again. THE MONEY SITUATION IS NO LONGER DIRE, but it's worth keeping this link for future reference. Cyber-fundraising is the new hotness, and from what I've heard -- I haven't read it -- this is a hell of a good story.]
3. Join the Facebook group. It is being organized as a virtual gathering point for people. We can compare notes about what was done and the response and set up plans of attack, so to speak. And from the chatter there, Expedia has a very nasty habit of dropping the ball like this.
4. Blog, tweet, repost, boost the signal. Feel free to copy this post if that helps you out.