An Army man based in Greenland. A woman from Hines, Oregon [where my family members Uncle Bill Weare, Aunt Nancy Weare, and their sons Walter and Neil had once lived] -- "small town, we all know each other" -- who remembered Uncle Bill! A woman stuck in Atlanta's Hartsfield because of a security breach and an evacuation. [I shared with her the line "If you're going to Hell, you'll have to change planes in Atlanta." She did laugh.] A woman worked up over [technical] delays, and who I got on the phone twice. She remembered me, too. Annoyed and annoying: asks for an explanation, then doesn't let you give it. "You are avoiding my question!" she said. Another CSR yesterday had an irate customer, mad about something, demanding to know where she was and (apparently) claiming she was lying, and that she'd go to... well, I heard the CSR say "Ma'am, I am NOT going to jail!"
And you can't even blame a full moon for this. It's now.
Notes from work, Nov. 16th, 2001
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