I've wanted that. I didn't really have that at the construction company job; years before, when I was a newspaper reporter (1997 to 2000), I didn't have that either. Work could happen at any time; I had to be ready to work, and to think about work, at any time. And you know me: I think a lot. *rueful grin*
It can be an effort to remind myself that dwelling on work doesn't necessarily make me better at it. So: do your best, be committed while at the desk to do as well as you can...then let it go when you log out at night. Okay: I care, while there. And I know that I'll only be there for longer hours if I have a chance to work overtime and want to take it.
I'm not quite at the point I can leave the job at work; I'm still climbing the learning curve, so sometimes on my walk home I'll try to think of how to do it better. But I do what I can to ponder general pointers that may help me improve, because here's my hang-up: I might remember just the bad/frustrating/difficult calls, and I don't want to. I might get hung up on when the job is tough. I've done it before.
I'm worried I'll remember just the tough calls. I'd rather not think about the calls at all once I'm done for the shift. And hey! THAT'S ALLOWED.
That's one reason for not blogging much about this job. Here's the other, maybe more pragmatic reason: I'd rather not come anywhere near getting into truble.
I didn't yet have a blog when I last did call center work (2001 to 2004), but since the later 1990s I'd "proto-blogged*," sending out "blast emails" to a few dozen family and friends. During that call center job, I'd write emails about that...and one time, I got called on the carpet by my division boss in that call center's fraud prevention department. My email had gotten forwarded to him, and he felt there was just enough information in it that, had potential fraudsters seen it, those thieves could've figured out how to get around the company's fraud protections and rip us off. My boss told me (not in so many words) "Don't do that." I wrote less about the job after that.
So, I'm making sure not to blog about work. If I vent about calls (except one time when I vented to my folks), I vent at work with my co-workers. But outside the building, LET. IT. GO. You can do it, Chris. You can.
* Maybe I was doing it before Scalzi, but he's done it far, far, far more consistently, wordily, and for far more people. He's quite possibly the longest-running blogger in the entire English language. GO HIM.